As our society moves further and further away
from cash, it’s important that your laundromat
follows suit and accommodates your customer
base by providing cashless or combination
payment options.
Fortunately, it’s easy for the modern laundromat owner to make this
happen because there are a variety of card-based cashless payment
options available that are simple to set up and manage – even when
you don’t have in-house IT staff or much technical know-how.
We’ve summarised the frequently asked questions we often receive. Simply click on
the question below to find the answer you’re searching for.
Can I use a credit card at the laundromat?
Absolutely. Most people do! Coin-operated laundromats may have once been the industry standard, but that’s changing rapidly.
Absolutely. Most people do! Coin-operated laundromats may have once
been the industry standard, but that’s changing rapidly. Today’s
laundromats can offer tap ’n’ go payment systems exactly like the ones
you see in your local café, newsagent or supermarket.
As for how this affects laundromat owners, your customers can pay for
their laundry with a physical debt card or their smartphone.
However your customers prefer to pay, today’s new payment
technologies are designed to accommodate them. Your laundromat can
be 100% cashless, coin-operated, token-operated or a mix of all three –
it’s up to you. Whatever you choose, your laundromat payment systems can easily be
fitted to all commercial machinery brands.
Tap ’n’ go or smartphone payment systems make life easier for
customers who don’t carry cash. Making your laundry business cash-free is also
an effective way to deter thieves who target unmanned, cash-based
businesses.
Not only does removing cash from the equation increase security, it also
raises revenue for your business and improves the laundry experience
for your customers.
Digitising your business and offering quick cashless payments has
proven to be an effective way to increase revenue in your laundry.
Do I need cash for the laundromat?
Not any more – most of the time! Getting cash out can be an
inconvenience for many customers, which is why it makes sense to
offer card payment options.
Commercial laundry and warewashing experts Richard Jay offers
its e-CleanPay cashless payment system to laundromat customers
across Australia. The advantages of e-CleanPay are that it has no
lock-in contracts, no account set-up and there’s no need for
laundromat owners to go through a registration process. What’s
more, you are not required to collect confidential data to process
payments or download an app.
Powered by Queensland company Tangerpay, e-CleanPay has a
super-fast transaction processing time via smartphone using Visa,
MasterCard, Amex, Google, Apple, Samsung and PayPal.
How do coinless laundromats work?
The same as every other tap ’n’ go system. Can you remember the last time you used cash? The majority of your customers
are probably the same.
When you can pay with a tap of your credit card, wave of a
smartphone or even a watch, many consumers are opting for
convenience over coins and notes. With e-CleanPay and a variety of
other payment solutions, Richard Jay are specialists in fitting out
laundromats with the latest technology to ensure a seamless
customer experience.
It’s becoming rarer for customers to carry cash around. There’s even
forecasts Australia could be a virtually cashless society by 2022 on
current trends. While the Reserve Bank of Australia doesn’t yet see
a world without banknotes, cash payments dived from 69% in 2007
to just 37% in 2016. The stats aren’t in yet on our post-COVID world,
but it’s likely to be much less than that now.
Meanwhile, there’s been rapid growth in electronic payments
including contactless payments using your card, mobile phone or
other devices. While we might not be carrying cash, we are carrying
our mobile phones, with smartphone ownership in Australia hitting
88% as of 2017.
For laundromat owners, removing the cash barrier can only increase
revenue and improve the laundry experience for your customers to
keep them coming back. And new technologies are making it easier
than ever to go cashless laundry systems. With Richard Jay’s e-CleanPay technology,
you can accept instant mobile or card payments on any brand of
laundry machine, old or new.
Thinking of investing in a laundromat?
Enter your details below to speak with a laundromat expert
What are the advantages of having a cashless laundromat?
This trend towards cashless payments coupled with the development of amazing new technologies has led the experts at
Richard Jay to identify the six key reasons it’s time your laundromat went cashless.
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01. AFFORDABILITY
Richard Jay’s e-CleanPay technology means there’s finally an affordable solution for the average laundromat owner. The super simple e-CleanPay plan features low upfront costs, no lock-in contracts, transparent transaction fees and no hidden charges.
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02. REDUCE VANDALISM
Traditional coin-operated laundry machines means there’s cash on your premises and with that comes the risk of theft and vandalism. But by going cashless, you can reduce and even eliminate those security concerns.
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03. NO ACCOUNT SET-UP
There’s nothing worse for a customer than having to fiddle around with registering a new account and entering all their confidential details just so they can pay for their wash. e-CleanPay for smartphones removes that time-consuming task because the set-up is straightforward and there’s no app to download. With just 3 easy steps (Select-Pay-Start), a new customer can pay for their wash the instant they walk in.
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04. CONVENIENCE
By going cashless, your customers are using the payment methods they use everywhere else in their day to day lives. e-CleanPay for smartphones accepts Visa, Mastercard, American Express, Apple, Samsung, Google or PayPal. While the e-CleanPay Kiosk is a simple, secure PayWave reader that allows you to credit any machine in your store. The Kiosk accepts Visa, Mastercard, G Pay, Apple Pay or card swipe and you can opt for tap’n’go too.
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05. CUSTOMER LOYALTY
A happy customer is a loyal customer. Tangerpay, the local behind e-CleanPay, received feedback from 3642 customers and 96.5% of responses were overwhelmingly positive! Cashless systems have also been shown to result in significant repeat business for laundromat owners. 25,000+ transactions were recorded a 30-day period and 85.9% were classified as repeat business.
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06. DIGITISE YOUR BUSINESS
Going cashless brings many business benefits. The e-CleanPay system can be retro-fitted to your existing laundry machinery. And once you’re connected to the payment platform you’ll receive daily, weekly and monthly revenue reports, customer insights, real-time alerts and cash tracking. Remote-start functionality allows you to access machines from your smartphone so you can operate your business from anywhere in the world. There’s also automatic settlement of card payments to your nominated bank account in 24 to 48 hours.
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07. SCALE UP
Collecting, counting and depositing coins (sometimes at a charge), is a huge barrier to opening multiple stores and truly profiting as “non attended”. Cashless allows an investor to open multiple sites and almost never visit them – you can even arrange for someone else to clean and empty the bins!
How do laundry cards work?
You don’t necessarily need one – not with today’s
technology. At many of today’s laundromats, you
can use your debit or credit card. Simple as that.
Plus, it takes time and money for laundromat owners to
produce these special cards or tokens, so there’s no
reason to bother with them.
Do laundromats have change machines?
Some laundromats offer change machines and others are happy to
give you change at the counter if a staff member is present.
You can make life easier for your customers and increase revenue by
implementing a cashless payment system such as e-CleanPay
cashless technology by Richard Jay. Powered by Tangerpay
Australia, e-CleanPay has a super-fast transaction processing time
via smartphone using Visa, Mastercard, Amex and PayPal. There are
no lock-in contracts, no account set-up and no need to register.
How can I pay at a laundromat?
The short answer is, any way you choose. Your commercial laundry
can be made 100% cashless, coin-operated, token-operated or a
mix of payment technology systems with solutions from Richard Jay.
Whatever you choose, it can easily be fitted to all commercial
machinery brands, including Maytag, LG and Electrolux models.
These pay-per-use technology payment systems from Richard Jay
are ideal for laundromats, universities, student housing, tourist
parks, hostels, hotels or motels. Set-up is simple and there is no app
to download.
Get your FREE laundromat start-up guide
Download it hereAre most laundromats cashless these days?
More and more laundromats are switching to cashless payment
systems, but many still offer a combination of cash and card. Going
cash-free is easier than ever for laundromat owners with Richard
Jay’s super-simple e-CleanPay plan. It includes a range of business
benefits such as customer insights, real-time alerts, cash tracking,
remote-start functionality, transparent transaction fees and no
hidden charges.
Your e-CleanPay system also includes a customised website with
your branding and machine signage. We’ll connect your machines to
the payment platform and you’ll receive daily, weekly and monthly
revenue reports.
Activate cashless payments across any mix of old and new
machines from different manufacturers while offering a consistent
customer experience from a single storefront.
What options do I have for payment at a laundromat?
Choose from tap ’n’ go, smartphone or cash payment options for
your washers and dryers. No one knows your customer base better
than you do. Decide based on how your customers prefer to pay or
have our laundry experts advise you.
e-CleanPay for smartphone accepts Visa, Mastercard, American
Express or PayPal. e-CleanPay tap ‘n’ go accepts Visa, Mastercard,
G Pay, Apple Pay or card swipe and includes automatic settlement
of card payments to your nominated bank account within 48 hours
and automatic tax receipts for the user. The system accepts EMV
international chip cards and provides access for your laundry staff
if required.
How does a cashless laundromat work?
In light of COVID-19, most laundromats these days are switching to
card-only or combination payment systems where you have the
option to pay with card or cash.
The super-simple e-CleanPay cashless payment system from
Richard Jay is specially designed for laundromats. It includes a range
of business benefits such as customer insights, real-time alerts, cash
tracking, remote-start functionality, transparent transaction fees
and no hidden charges.
Richard Jay also provides Australian designed and manufactured
currency vending machines and operating systems. Various models
are available in sizes to suit all laundromats.
e-CleanPay uses KIOSK – a simple, elegant PayWave reader that
seamlessly guides your customer through the payment flow to credit
any machine in store.
